In today’s rapidly evolving digital landscape, businesses seek ERP solutions that not only centralize operations but also minimize IT overhead. For SAP Business One users—especially SMEs—fully managed cloud hosting promises to deliver this critical advantage. But what exactly does “fully managed” entail? Let’s unpack the concept, explore technical layers, and see why Ingold Solutions, as your trusted SAP agency in Berlin, can realize the full potential of SAP Business One Cloud for your business.

1. Architecture & Hosting Models

Single-Tenant vs. Multi-Tenant Deployments 

• Single-Tenant (Dedicated Private Cloud): Exclusive environment, full resource isolation, ideal for highly regulated sectors or businesses with complex custom integrations. Offers greater control, customization, and performance.  

• Multi-Tenant (Standardized Cloud): Shared infrastructure across clients, ring-fenced data security, cost-efficient with rapid deployment—best suited for SMEs with simpler needs.  

Database Platforms: SQL Server vs. SAP HANA 

• Microsoft SQL Server: Traditional backend, well-suited for standard transactional workloads. 

• SAP HANA: Inmemory, columnar database delivering real-time analytics, faster querying, and advanced processing. Great for performance-intensive environments.  

2. Core Components of “Fully Managed”

Infrastructure Management 

The hosting provider handles server provisioning, OS patching, networking, firewalls, and storage. Zero effort required from your end. For Ingold Solutions clients, we leverage proven cloud architectures with elasticity and redundancy built in.  

Platform & System Monitoring 

24/7 monitoring of system health, performance metrics, alerts on threshold breaches, and pre-emptive resolution. Ingold’s team ensures SLA adherence and system stability.  Backup & Disaster Recovery (DR)  Automated daily backups, failover readiness, snapshot-based restores, and DR drills are included. This ensures business continuity even under critical failure scenarios.   Security & Compliance 

• High Security Measures: Encryption at rest and in transit, intrusion detection systems, firewalling. 

• Compliance: GDPR-ready, PCI-DSS, local data residency (e.g. data centres in Germany). Ingold Solutions ensures a hardened setup aligned with enterprise-grade standards.  

Updates & Maintenance  Inclusion of regular Support Package Stacks (SPS), OS updates, security patches, and add-on compatibility checks—all scheduled and applied by Ingold’s certified experts.  Scalability & Elasticity  Fully managed cloud adapts to fluctuating workloads. Scale up during peak seasons, scale down when demand subsides—costs flex correspondingly.  

3. Technical Advantages for Users

Real-Time Analytics & High Performance  With platforms like HANA, in-memory computing enables dashboard refreshes, financial forecasts, and KPI queries in under a second.   Rapid Provisioning & Onboarding  No more hardware lead times—deployment can be completed in days or weeks, not months. Fully managed services fast-track onboarding with standardized infrastructure and templates.  Optimized Resource Allocation  Ingold’s managed solution ensures balanced CPU, RAM, and I/O utilization. Monitoring alerts guarantee operations stay efficient and responsive.  Secure Remote Access  Access via secure RDP or browser-based Web Client (fat/thin UI) from any device with proper authentication, ideal for mobile and hybrid workforce scenarios. 

4. Why “Fully Managed” Matters for Berlin Businesses

• Zero IT Burden: Ingold Solutions handles everything from patching to backup—no in-house IT ops needed. 

• Predictable Costs: Monthly subscription models eliminate CAPEX; transparent pricing ensures no “surprise” CPU fees. 

• Local Expertise: As an SAP partner in Berlin, Ingold aligns deployments with both SAP and EU requirements, while offering German-language support. 

FAQ: “Fully Managed” Deep Dive 

Q1: Do we need in-house IT staff to manage it? A: No. Everything—hosting, maintenance, monitoring, DR—is handled by Ingold’s skilled team.  Q2: Can we switch DB platforms later? A: Yes. Ingold can migrate between SQL and HANA depending on the project’s performance or analytics requirements.  Q3: How often is data backed up? A: Daily backups, with snapshot retention and on-demand restores as needed. Part of the “fully managed” service.   Q4: Does “fully managed” include SaaS-level SLAs? A: Yes. Ingold’s SLA-backed hosting guarantees uptime, performance, and support—backed by local German SLA terms.  Q5: How quickly can upgrades be installed? A: Feature Packages and patches are tested in staging before deployment, often deployed within days following SAP’s release.   

6. Technical Summary Table

Component	“Fully Managed” Service (Ingold Solutions)
Infrastructure	Provisioning, OS patching, networking, monitoring
Database Platform	SQL Server & HANA options; migrations supported
Security & Compliance	Encryption, intrusion detection, GDPR, PCI-DSS as applicable
Backup & DR	Automated daily backups, snapshot restores, failover readiness
Updates & Maintenance	SPS installation, OS/security patching, add-on compatibility checks
Resource Scaling	Dynamic up/down scaling based on demand
Monitoring & Support	24/7 health monitoring, alerts, unlimited support tickets (German-speaking)
Access & UX	RDP / secure web client; mobile-friendly, multi-device compatibility

  In summary...  “Fully managed” for SAP Business One Cloud isn’t a buzzword—it’s a comprehensive, hands-off service layer that liberates businesses from IT complexity. With Ingold Solutions as your SAP agency in Berlin, you get: 

• Expert deployment of multi- or single-tenant SAP Business One in cloud environments 

• Certified hosting across SQL or HANA platforms 

• End-to-end infrastructure, security, backup, and patching services 

• Scalable and elastic operations 

• Local German compliance, support, and transparent pricing 

Let Ingold Solutions transform your ERP into a growth engine—while you stay focused on core business success.