SAP Business One® Support and Services | Ingold Solutions GmbH

SAP Business One® Support and Services –
Your Partner for Reliable Assistance

The ERP system for the small company

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    Top Company ERP Solutions

    Introduction

    As a certified SAP Partner, Ingold Solutions GmbH provides comprehensive SAP Business One® support and services that help companies of all sizes make the most of their ERP solution. With our personalized support, tailored service packages, and practical services, we ensure your system runs smoothly, is used efficiently, and can be continuously developed.

    Our goal: maximum availability, quick problem resolution, and sustainable process optimization.

    SAP Business One® Support – reliable, fast, and tailored

    A modern ERP system like SAP Business One® is the heart of your business. When issues occur, they need to be resolved quickly. That’s why we provide professional support with guaranteed response times (SLA), customized to your needs.

    Our support services at a glance

    Phone & remote support

    Error analysis and quick troubleshooting

    Ticket system for structured processing

    Proactive system monitoring & maintenance

    Custom SLA packages with guaranteed response times

    Dedicated contacts instead of anonymous hotlines

    Whether it’s an urgent disruption, a user question, or a complex system adjustment—our support team is here for you.

    Services for SAP Business One® – more than just support

    In addition to classic support, we offer a wide range of services that ensure your SAP Business One® is always up to date and fully supports your business processes.

    System and Process Consulting

    We analyze your existing workflows and advise you on how to use SAP Business One® most effectively—efficient, future-proof, and cost-effective.

    Updates & Upgrades

    We make sure your system stays technically up to date, including service packs, version changes, and data migration.

    Extensions & Add-ons

    Every company has specific needs. We develop or integrate add-ons that extend your processes—for example in e-commerce, shipping, or banking.

    Cloud and Hosting Services

    Whether cloud or on-premises—we advise you on the best operating models and, if desired, take over hosting, monitoring, and system security.

    User Training & Workshops

    A system is only as strong as its users. With targeted training, we prepare your employees to work efficiently with SAP Business One®.

    Our Support Philosophy – personal and solution-oriented

    We believe good support is more than just fixing issues quickly. Our approach:

    • Proactive instead of reactive – we prevent downtime before it occurs.
    • Partnership-based – you have dedicated contacts who know your company.
    • Scalable – from basic support to premium SLA with 24/7 availability.
    • Transparent – clear processes, defined response times, no hidden costs.

    SAP Business One® Support Packages

    We provide flexible support models tailored to your requirements:

    • Basic Support: Basic Support: for smaller businesses with limited needs
    • Standard Support: Standard Support: includes monitoring, updates, and defined response times
    • Premium Support: 24/7, short response times, proactive care
    • Individual: customized SLA for special requirements

    Services for Sustainable Success

    Our services go far beyond classic support. We see ourselves as a long-term partner who continuously optimizes your SAP Business One®:

    • Process optimization: greater efficiency through improved workflows
    • Custom adaptations: reports, forms, user interfaces
    • System integration: connecting shops, marketplaces, logistics systems
    • Regular reviews: checking your usage & recommendations for improvement

    Your Benefits at a Glance

    Project Management & Controlling

    Clear planning, steering, and tracking with project cockpit, GANTT chart, and actual/plan cost comparison.

    Resource & Capacity Planning

    Unified management of availability, skills, and utilization—for optimal resource deployment.

    Service & Support

    Powerful service management with ticket system, contract overview, and mobile field service integration.

    Mobile Working

    Record working hours, travel expenses, and assignments on the go—and instantly available in the system.

    Purchasing & Warehouse Logistics

    Intelligent scheduling and mobile warehouse processes ensure smooth goods flow.

    Customer Service & CRM

    Knowledge platform, activity management, and support desk for fast, informed service.

    Costing & Billing

    Pre-costing, ongoing expenses, and flexible billing rates for complete cost control.

    Common Challenges – and How Our Support Helps

    Slow processes in daily operations?

    We optimize workflows and reconfigure the system.

    Errors after an update?

    We run secure updates and perform testing in advance.

    Users have lots of questions?

    Our training and ticket system ensure fast answers.

    Integration with third-party systems fails?

    We develop interfaces and add-ons.

    FAQ – Frequently Asked Questions about SAP Business One® Support and Services

    How quickly do I get support if problems occur?

    Our response time depends on the chosen SLA—in Premium Support, we respond within 1 hour.

    Yes, in most cases we resolve issues via remote access—fast, secure, and cost-effective.

    From updates to migrations, add-ons, hosting, and training—we cover all services around SAP Business One®.

    Yes, we support companies in the US, Europe, and worldwide.

    Yes—in our Premium Support package.

    Conclusion – Your Partner for SAP Business One® Support and Services

    With Ingold Solutions GmbH, you have a partner specialized in SAP Business One® support and services. We ensure your ERP system runs reliably, is continuously optimized, and that your employees always receive the assistance they need.