SAP Business One® Support – reliable, fast, and tailored

A modern ERP system like SAP Business One® is the heart of your business. When issues occur, they need to be resolved quickly. That’s why we provide professional support with guaranteed response times (SLA), customized to your needs.

Our support services at a glance

Phone & remote support

Error analysis and quick troubleshooting

Ticket system for structured processing

Proactive system monitoring & maintenance

Custom SLA packages with guaranteed response times

Dedicated contacts instead of anonymous hotlines

Whether it’s an urgent disruption, a user question, or a complex system adjustment—our support team is here for you.

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Services for SAP Business One® – more than just support

In addition to classic support, we offer a wide range of services that ensure your SAP Business One® is always up to date and fully supports your business processes.

System and Process Consulting

We analyze your existing workflows and advise you on how to use SAP Business One® most effectively—efficient, future-proof, and cost-effective.

Updates & Upgrades

We make sure your system stays technically up to date, including service packs, version changes, and data migration.

Extensions & Add-ons

Every company has specific needs. We develop or integrate add-ons that extend your processes—for example in e-commerce, shipping, or banking.

Cloud and Hosting Services

Whether cloud or on-premises—we advise you on the best operating models and, if desired, take over hosting, monitoring, and system security.

User Training & Workshops

A system is only as strong as its users. With targeted training, we prepare your employees to work efficiently with SAP Business One®.

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Our Support Philosophy – personal and solution-oriented

We believe good support is more than just fixing issues quickly. Our approach:

Proactive instead of reactive – we prevent downtime before it occurs.
Partnership-based – you have dedicated contacts who know your company.
Scalable – from basic support to premium SLA with 24/7 availability.
Transparent – clear processes, defined response times, no hidden costs.

SAP Business One® Support Packages

We provide flexible support models tailored to your requirements:

Basic Support: Basic Support: for smaller businesses with limited needs
Standard Support: Standard Support: includes monitoring, updates, and defined response times
Premium Support: 24/7, short response times, proactive care
Individual: customized SLA for special requirements

Services for Sustainable Success

Our services go far beyond classic support. We see ourselves as a long-term partner who continuously optimizes your SAP Business One®:

Process optimization: greater efficiency through improved workflows
Custom adaptations: reports, forms, user interfaces
System integration: connecting shops, marketplaces, logistics systems
Regular reviews: checking your usage & recommendations for improvement

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Your Benefits at a Glance

Project Management & Controlling

Clear planning, steering, and tracking with project cockpit, GANTT chart, and actual/plan cost comparison.

Resource & Capacity Planning

Unified management of availability, skills, and utilization—for optimal resource deployment.

Service & Support

Powerful service management with ticket system, contract overview, and mobile field service integration.

Mobile Working

Record working hours, travel expenses, and assignments on the go—and instantly available in the system.

Purchasing & Warehouse Logistics

Intelligent scheduling and mobile warehouse processes ensure smooth goods flow.

Customer Service & CRM

Knowledge platform, activity management, and support desk for fast, informed service.

Costing & Billing

Pre-costing, ongoing expenses, and flexible billing rates for complete cost control.

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FAQ – Frequently Asked Questions about SAP Business One® Support and Services

How quickly do I get support if problems occur?

Our response time depends on the chosen SLA—in Premium Support, we respond within 1 hour.

Can you also help remotely?

Yes, in most cases we resolve issues via remote access—fast, secure, and cost-effective.

What services do you provide beyond support?

From updates to migrations, add-ons, hosting, and training—we cover all services around SAP Business One®.

Do you also work internationally?

Yes, we support companies in the US, Europe, and worldwide.

Do you provide 24/7 support?

Yes—in our Premium Support package.

Conclusion – Your Partner for SAP Business One® Support and Services

With Ingold Solutions GmbH, you have a partner specialized in SAP Business One® support and services. We ensure your ERP system runs reliably, is continuously optimized, and that your employees always receive the assistance they need.

Schedule Your Free Consultation Now

      AUSGEZEICHNET  
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   Rene Emser 
 
 
 
 Trustindex überprüft, ob die Originalquelle der Bewertung Google ist. Wir bei Hochzeitsrausch Brautmoden sind sehr zufrieden mit der Zusammenarbeit mit Ingold Solutions. Besonders hervorzuheben sind die schnelle Reaktionszeit und der freundliche Service. Ingold Solutions hat unsere WordPress- und Shopify-Seiten überarbeitet und wichtige Funktionen hinzugefügt, wie zum Beispiel eine Terminbuchungsfunktion. Auch die Migration unserer Geschäftsdaten in die Microsoft 365 Cloud verlief reibungslos und hat unsere Arbeitsabläufe spürbar verbessert. Durch die Integration von SAP Business One sind unsere Online- und Offline-Systeme jetzt optimal aufeinander abgestimmt. Wir können Ingold Solutions für ihre technische Expertise und maßgeschneiderten Lösungen uneingeschränkt empfehlen.
  
 
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   Uwe L 
 
 
 
 Trustindex überprüft, ob die Originalquelle der Bewertung Google ist. Die Kooperation mit der Ingold Solutions GmbH als unserem Lösungspartner für SAP Business One war für die MIP Consult GmbH eine äußerst positive Erfahrung. Ingold hat uns mit einem maßgeschneiderten Paket beliefert, das ihre umfassende Kenntnis unserer Anforderungen widerspiegelt. Ihr Team hat die SAP-Datenbank effizient konfiguriert, umfangreiche Schulungen angeboten und die Stammdaten sorgfältig hochgeladen, was einen reibungslosen Übergang ermöglichte. Die Implementierung des Multi-Banking-Systems zeugt weiter von ihrer fachlichen Kompetenz und ihrem Engagement für ganzheitliche Lösungen. Die Professionalität und Einsatzbereitschaft von Ingold haben unseren Übergang äußerst effizient gestaltet, und ihre kontinuierliche Unterstützung ist von unschätzbarem Wert. Wir können Ingold Solutions GmbH wärmstens empfehlen für Unternehmen, die erstklassige SAP-Lösungen und exzellenten Service.
  
 
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   Dawid Telesinski 
 
 
 
 Trustindex überprüft, ob die Originalquelle der Bewertung Google ist. Ingold Solutions GmbH hat für Numiartis eine effiziente Lösung entwickelt, die als B2B-E-Commerce-Portal und Online-Katalog dient und B2C-Bestellungen vereinfacht. Das verbesserte Design ermöglicht eine reibungslose Navigation und effiziente Kundenregistrierung, was zur Kundengewinnung beiträgt. Dank der Magento Open Source Plattform ist auch die Produkt-Navigation optimiert worden. Wir sind sehr zufrieden mit dem bedeutenden Beitrag von Ingold Solutions zur digitalen Erweiterung unseres Unternehmens.
  
 
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   Attila Totos 
 
 
 
 Trustindex überprüft, ob die Originalquelle der Bewertung Google ist. Ingold Solutions proved to be an invaluable partner for Pyronova IS Deutschland GmbH during our recent implementation. Their team seamlessly configured our accounting system, and their expertise was evident as they provided a dedicated German accounting expert, ensuring precise setup tailored to our needs. Furthermore, Ingold's commitment to customization shone through as they worked on seamless and precise configuration of our accounting system within SAP Business One. This addon will undoubtedly elevate our financial operations. Their professionalism, expertise, and dedication to our project's success were exemplary. We highly recommend Ingold Solutions for their exceptional service and comprehensive support throughout our implementation process. Attila Totos Head of Finance Dep. Pyronova
  
 
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   Thomas Schneider 
 
 
 
 Trustindex überprüft, ob die Originalquelle der Bewertung Google ist. Von Anfang an beeindruckte uns Ingold Solutions mit ihrer Umsetzung von SAP Business One. Sie erfüllten effizient unseren Bedarf an Benutzerlizenzen und integrierten diese in die robuste Infrastruktur von Cloudiax's Private Cloud. Unsere Entscheidung für das Standardpaket wurde dank Ingold Solutions' Geschäftsblueprint-Vorlage präzise umgesetzt, was zu einer perfekten Datenbankkonfiguration führte und unsere Betriebsstruktur optimierte. Ingold Solutions bot mit ihrer Expertise wertvolle Unterstützung. Ihr technisches Team sorgte nicht nur für die richtigen Änderungen, sondern integrierte sie auch nahtlos in die Cloudiax-Umgebung. Die von Ingold Solutions eingesetzten Technologien - von der Private Cloud in Cloudiax über SAP B1 mit HANA bis zum SAP Business One Standard Package - zeugen von einem durchdachten Ansatz, der auf betrieblichen Erfolg ausgerichtet ist. Absolut professionell, nur zu empfehlen! winwall GmbH
  
 
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   Markus Beck 
 
 
 
 Trustindex überprüft, ob die Originalquelle der Bewertung Google ist. Schnelle und kompetente Umsetzung zu fairen Preisen mit fähigen Mitarbeitern. Danke
  
 
  
  
 
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Applicable for Package Optional	Factory Start 7500 € (For small manufacturing companies starting with structured processes.)	Factory Boost 8900 € (For growing manufacturers with increasing operational complexity.)	Factory Max 9900 € (For advanced manufacturers with high process requirements.)
Company Database with basic settings Posting Period defined and Period Indicators General Settings defined System Initialization defined Define Basic Setup information Document Numbering User Group Authorization (Department Level)
Standard Layouts with individual Logo and customization of the footer Sales Quotation Sales Order Delivery Note A/R Invoice A/P Credit Memo Downpayments Purchase Order
Outlook Add-on Integration (5 users included) Activate the Outlook Add-on Configuration of Outlook Add-on
Reporting and analytics
Access to Test Demo Database
Web Client Activation
Customization - Simple User Defined Fields (UDF) and User Define Tables (UDT)
Configuration of SAP Mobile App Standard Mobile App. B1 Sales App. (Additional License required) B1 Service App. (Additional License required)

Company Database with basic settings Posting Period defined and Period Indicators General Settings defined System Initialization defined Define Basic Setup information Document Numbering User Group Authorization (Department Level)
Standard Layouts with individual Logo and customization of the footer Sales Quotation Sales Order Delivery Note A/R Invoice A/P Credit Memo Downpayments Purchase Order
Outlook Add-on Integration (5 users included) Activate the Outlook Add-on Configuration of Outlook Add-on
Reporting and analytics
Access to Test Demo Database
Web Client Activation
Customization - Simple User Defined Fields (UDF) and User Define Tables (UDT)
Configuration of SAP Mobile App Standard Mobile App. B1 Sales App. (Additional License required) B1 Service App. (Additional License required)

Company Database with basic settings Posting Period defined and Period Indicators General Settings defined System Initialization defined Define Basic Setup information Document Numbering User Group Authorization (Department Level)
Standard Layouts with individual Logo and customization of the footer Sales Quotation Sales Order Delivery Note A/R Invoice A/P Credit Memo Downpayments Purchase Order
Outlook Add-on Integration (5 users included) Activate the Outlook Add-on Configuration of Outlook Add-on
Reporting and analytics
Access to Test Demo Database
Web Client Activation
Customization - Simple User Defined Fields (UDF) and User Define Tables (UDT)
Configuration of SAP Mobile App Standard Mobile App. B1 Sales App. (Additional License required) B1 Service App. (Additional License required)

Company Database with basic settings Posting Period defined and Period Indicators General Settings defined System Initialization defined Define Basic Setup information Document Numbering User Group Authorization (Department Level)
Standard Layouts with individual Logo and customization of the footer Sales Quotation Sales Order Delivery Note A/R Invoice A/P Credit Memo Downpayments Purchase Order
Outlook Add-on Integration (5 users included) Activate the Outlook Add-on Configuration of Outlook Add-on
Reporting and analytics
Access to Test Demo Database
Web Client Activation
Customization - Simple User Defined Fields (UDF) and User Define Tables (UDT)
Configuration of SAP Mobile App Standard Mobile App. B1 Sales App. (Additional License required) B1 Service App. (Additional License required)

Applicable for Package Optional	Factory Start 7500 € (For small manufacturing companies starting with structured processes.)	Factory Boost 8900 € (For growing manufacturers with increasing operational complexity.)	Factory Max 9900 € (For advanced manufacturers with high process requirements.)
Predefined COA SKR03/SKR04
Multiple Currencies
Setup of GL Account Determination
Set up of Tax Codes
Budgeting
Cost Accounting Setup the Dimensions and Cost Centers Mark relevant accounts for Cost Accounting in COA.
Elster Configuration and processing Activate ELSTER Add-on Define VAT declaration boxes ELSTER Configuration
DATEV Configuration and Export
Assitance in applying SEPA Creditor Number
Financial Reports Setup
Fixed Assets Intialization and master setup
INTRASTAT Configuration Activate Intastat feature Setup Intrastat configuration Item Master and BP Master Intrastat relevant

Im Plan enthalten Optional	Factory Start 7500 € (Für kleine Fertigungsunternehmen, mit einfachen, strukturierten Abläufen.)	Factory Boost 8900 € (Für wachsende Hersteller mit zunehmender betrieblicher Komplexität.)	Factory Max 9900 € (Für etablierte Hersteller mit hohen Prozessanforderungen.)
Firmendatenbank (Grundeinstellung) Buchungsperioden und Periodenkennzeichen Vorgefertigter Kontenplan SKR03/SKR04 Allgemeine Einstellungen Systeminitialisierung Belegnummernkreis Berechtigungen für Benutzergruppen (Abteilungsebene)
Standard-Belege, mit individuellem Logo und Anpassung der Fußzeile Angebot Kundenauftrag Lieferschein Ausgangsrechnung Ausgangsgutschrift Anzahlungsrechnung / -anforderung (Proforma) Bestellung
Integration des Outlook-Add-ons (für 5 Benutzer inbegriffen) Das Outlook-Add-on aktivieren Konfiguration des Outlook-Add-ons
Berichtswesen und Analysen
Zugang zur Test-Demodatenbank
Web-Client-Aktivierung
Anpassung - Einfache benutzerdefinierte Felder (UDF) und benutzerdefinierte Tabellen (UDT)
Konfiguration der SAP Mobile App Standard Mobile App. B1 Sales-App. (Zusätzliche Lizenz erforderlich) B1 Service-App. (Zusätzliche Lizenz erforderlich)

Banks Setup Bank Setup House bank setup Define standard format CAMT.053 or MT940
Electronic Transactions Setup Payment Wizard Setup Payment Methods Assign Payment Methods to BP Master Assitance in applying SEPA Creditor Number (https://extranet.bundesbank.de/scp/beantragungCI/lizenz.xhtml?dswid=8814)
Bank Statement Processing Define Bank Internal/Extenal Operation Codes Setup matching criterias
Payment Engine Add-on Activate the Payment Engine Add-on Create required BPP and BSP file formats

Banks Setup Bank Setup House bank setup Define standard format CAMT.053 or MT940
Electronic Transactions Setup Payment Wizard Setup Payment Methods Assign Payment Methods to BP Master Assitance in applying SEPA Creditor Number (https://extranet.bundesbank.de/scp/beantragungCI/lizenz.xhtml?dswid=8814)
Bank Statement Processing Define Bank Internal/Extenal Operation Codes Setup matching criterias
Payment Engine Add-on Activate the Payment Engine Add-on Create required BPP and BSP file formats

Banks Setup Bank Setup House bank setup Define standard format CAMT.053 or MT940
Electronic Transactions Setup Payment Wizard Setup Payment Methods Assign Payment Methods to BP Master Assitance in applying SEPA Creditor Number (https://extranet.bundesbank.de/scp/beantragungCI/lizenz.xhtml?dswid=8814)
Bank Statement Processing Define Bank Internal/Extenal Operation Codes Setup matching criterias
Payment Engine Add-on Activate the Payment Engine Add-on Create required BPP and BSP file formats

Vendor Groups
Landed Costs
Freight

SAP Business One® Support and Services – Your Partner for Reliable Assistance

The ERP system for the small company

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Introduction

Our goal: maximum availability, quick problem resolution, and sustainable process optimization.